vidaXL Reviews

My builder realised item is not fit for purpose on the 30th day, the adjustable feet were just 2 thin strips of steel, impossible to adjust making this a false description of the item. Thought I would contact them on the Monday via phone as I was away, also I didn't realise that it had been 30 days. Monday I realised that we can only email and not call them. Got email reply saying no refund as I'm out of the 30 day period. I said I would happily exchange it for something else. 2 days later I emailed them again. Their answer again is there is nothing they can do. My advise to everyone is don't give these crooks ur hard earned money. Once they got it they don't want to return it, if any problems arise. They did say if there's a 2 year warranty if any issues with the product. Issue had an issue already, no adjustable feet!! What goods a warranty if item can't be used as intended???

I'm very pleased with my purchase.

When the wooden arch was built it was very flimsy and due to winds collapsed and broke waste of 89 pounds dreadful quality disgusted is an understatement looking to seek legal advice

Bought outdoor furniture online for about €800. Furniture arrived and was missing one frame set and a cushion. They sent this to me the missing parts afterwards quite quickly in fairness but quickly realised that the wicker on the furniture set was of such poor quality and was tearing by sitting on it. Ended up after a 6 months, dumping the furniture to a waste company and buying a set off rattan in Ireland for another €900 but the quality is night and day, far far superior furniture set. A bad mistake on my part to order this and not review the company before purchasing. Quickly realised that the amount of negative reviews that were online was a lot. You live and learn. Won't make that mistake again.

Had an email advising delivery would be on such and such day, we planned to be available for delivery. Imagine our surprise when it turned up 2 days early, pure luck we were in to take delivery!

Easy to order swift delivery
Good quality metal garden chairs
Very pleased with product

Great service, the only thing that let it down was DPD delivery service who took the parcel to a shop in town for me to collect when I wasn’t in , I might as well of went to town and bought one

Wow great chairs, I have been very impressed with vidaxl, all of their products have been spot on, these sturdy, wide, grest

Can't believe this company is getting any bad reviews because that is not my experience at all!

I bought a bench and it is great quality at a great price - and when I had a problem customer service got straight back to me and sorted it out straight away.

I love my bench, I have not seen a design like it except for one at about £800.

I would definitely shop there again.

Bought a metal tv unit for my Mum and am so pleased with it. Purchase was easy and delivery was super quick.

Won't refund for a cat trap scammed a rescue charity offer a 9 pound refund when item cost 50 almost.item took ages to arrive bent damaged and not use able whatsoever avoid like the plague can't get an order number either

Think twice, and then think again, before using this worrying company.

I was attracted by availability (hard to find item) and price. I failed to check reviews before buying.

The day after purchasing I got an email saying 'Your item is on its way' - it wasn't. They even gave a Hermes tracking number.

The item was NEVER despatched. I wrote to ask why and got the strangest answer. They were pointing at Hermes when they'd never handed the item to them.

I wrote back and said their response made no sense. I got the same reply, (a bot, maybe?)

In the end PayPal refunded my money.

I get the impression this is a very small company operating to take as much money as possible before being shut down.

Ordered a garden feature, was told it would be delivered within 6 days. Took 6 days to despatch, then a further few days to actually be received by the courier

Nearly 2 weeks later it arrived in flimsy plastic wrap. When I opened it, I found it to be broken. Contacted them and was offered a voucher, a lesser refund or a replacement part. The part list wouldn't open and as I certainly won't use this hideous company again I went for the partial (25%) refund.

The only plus is the speedy replies from customer service, mostly copy and paste answers that may not be accurate to your query, but usually reply quick.

Good thanx?

I ordered a metal shed It can with 300 screws Not all of it was there You cannot return this stuff As they do not answer you and when they do when they do they say getting contact with customer services As they do not answer you and when they do they say getting contact with customer services Which do not call you back so I'm stuck with Scrap metal for 147 pound